Terms - Lizzard Jane

Terms

Order Timeline

Our company handcrafts all products within 2 weeks.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made
  • Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
  • Both are handmade but the pre-made is shipment ready while the made-to-order products take 2 weeks to be created for you.
Handmade Disclaimer

Lizzard Jane products are handcrafted one at a time. It is therefore very rare to create identical items. Every piece is a creation of artisans, and based on craft styles that are centuries old. There may be natural blemishes/variations that are not product flaws. Such variations are inherent in the manufacturing of handmade products, so you may find minor distinctions that make your Lizzard Jane buys special and truly one-of-a-kind.

The product images on the Lizzard Jane website may differ from the products you receive due to variations in electronic screens settings (computer/laptop/tablet/Smartphones).

Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. Products look better on a computer screen rather than a smart phone. You may request a photo of the item by contacting Lizzard Jane at luv@lizzardjane.com

Care for your new product(s) by:
  • Wipe with damp cloth
  • Repair breaks or loose crystals with Gorilla brand super glue clear gel. Or other clear glue.
Your product(s) can be damaged if:
  • Rough play
  • Left out in the elements
  • Submerged for a period of time in water
Custom orders

We are not taking custom orders at this time.

Shipping

Our company ships through the following carriers

  • USPS
Cost calculations

We do our best to apply fair shipping costs to each order.  Shipping costs are calculated automatically during checkout.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2 weeks to be handmade.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at luv@lizzardjane.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at luv@lizzardjane.com and send your item to:

Shipping

To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.